1. Who we are
ReachRadiance ("ReachRadiance", "we", "us", "our") is a team of Book Opportunity Specialists. We help authors make their books visible to readers across four discovery platforms: Amazon, digital libraries, AI and Google search, and reading communities.
This Privacy Policy explains what personal information we collect, why we collect it, how we use and protect it, and the choices and rights you have. It applies to our website, [website address], to our visibility assessments and packages, and to any emails or messages you exchange with us.
Business details: [Registered business name] · [Business address] · [Contact email]
By using our website or our services, you agree to the practices described in this policy. If you don't agree, please don't use our website or services.
2. Information we collect
We only collect what we need to assess your book, deliver our services and run our business.
Information you give us
| What | Examples | When |
|---|---|---|
| Contact details | Full name, email address | When you request an assessment, contact us or buy a package |
| Book details | Book title, links to your listings, genre, publishing type, publication date, what you'd like to improve | When you fill in our form or send us information |
| Project information | Your goals, feedback on our reports, your approval of changes | While we work together |
| Account access | Access to platforms such as Amazon KDP, Author Central, Goodreads or your author website | Only if you choose to give it, so we can make changes for you |
| Payment details | Billing name, invoice details, payment confirmation | When you pay for a package |
| Messages | Emails and other messages you send us | Whenever you contact us |
| Testimonials | Your quote, name, book title and cover | Only with your written permission |
Information collected automatically
When you visit our website, we and our service providers may collect basic technical information: your IP address, browser and device type, pages visited, time spent on the site and the page that referred you. We use this to keep the site working, secure and easy to use. See section 7 on cookies.
Information from public sources
To research your book, we review publicly available information about it, such as your book listings, reviews, categories, search results and how AI tools and search engines describe it. This research is about your book's visibility, not about you personally.
3. How we use your information
We use your information to:
- Prepare and send your visibility assessment
- Research your book and write your research report
- Carry out the visibility work in the package you choose
- Send you reports, updates, invoices and payment reminders
- Reply to your questions and requests
- Keep records of the work we do, including the Master Changes Report
- Improve our website and services
- Protect our website, our business and our clients against fraud and misuse
- Meet our legal, tax and accounting obligations
We will only send you marketing emails if you have agreed to receive them. Every marketing email includes a link to unsubscribe.
Our legal reasons for using your information. Where privacy laws such as the GDPR or UK GDPR apply, we rely on:
- Contract: to deliver the assessment and package you asked for
- Legitimate interests: to run, secure and improve our business, where this doesn't override your rights
- Consent: for marketing emails, optional cookies and testimonials. You can withdraw consent at any time.
- Legal obligation: to keep financial and tax records
4. How our service and payments work
Every ReachRadiance package is delivered in two phases, and the package price is paid in two equal halves.
| Phase | What happens | What you receive | Payment |
|---|---|---|---|
| Phase 1: Research and Documentation | We research your book across the four discovery platforms and document every finding | A full research report | First half (50%) of the package price, once Phase 1 is complete |
| Phase 2: Implementation | We use the findings to fix your book's visibility issues across the platforms in your package | The completed work and a Master Changes Report | Second half (50%), once Phase 2 is complete |
We agree the package, price and timeline with you in writing before any work begins. Phase 2 starts after the first payment is received. [Add your late-payment and refund terms.]
How we handle payment information. Payments are processed by [payment provider, for example Stripe, PayPal or bank transfer]. We do not see or store your full card or bank account numbers; the payment provider handles them under its own privacy policy and security standards. We keep only what we need for our records: your name, the amount, the date, the package and the invoice number.
5. Account access, your book and confidentiality
Account access. To carry out Phase 2, we may need access to accounts such as Amazon KDP, Author Central, Goodreads or your author website. Wherever a platform allows it, we ask you to add us as a team member or collaborator rather than share your password. If you do share login details:
- We use them only to make the changes agreed for your package
- We store them securely and never share them
- We delete them when the project is finished
- We recommend you change your password once our work is complete
We never change your payment, royalty or bank settings on any platform.
Your book. Your book and your words belong to you. We never change the text of your book, and we never copy, publish or share your manuscript or unpublished material.
Your reports. Your research report, Master Changes Report and Reader Language Summary are prepared for you. We don't share them with anyone else. We may use anonymised, general findings to improve our research methods, but never in a way that identifies you or your book.
Testimonials. We only publish your name, words, book title or cover with your written permission. You can ask us to remove a testimonial at any time.
6. Who we share your information with
We never sell or rent your personal information. We share it only when needed to deliver our services:
- Service providers that help us run our business, such as website hosting, form and database storage, email, file storage, payment processing and analytics. [List your providers, for example Lovable, Supabase, Google Workspace, Stripe.] They may use your information only to provide their service to us.
- Book platforms such as Amazon, library distributors, Goodreads and review sites, when we update your book's listings or make submissions you agreed to as part of your package.
- Legal and safety reasons: when the law requires it, or to protect our rights, our clients or the public.
- Business changes: if ReachRadiance is merged, sold or restructured, your information may transfer to the new owner, who must keep protecting it under this policy.
7. Cookies
Our website uses cookies and similar technologies. Essential cookies keep the site working and secure. Optional analytics cookies help us understand how visitors use the site so we can improve it. Where the law requires it, we ask your permission before using optional cookies. You can also block or delete cookies in your browser settings, though some parts of the site may not work properly.
8. How long we keep your information
| Information | How long we keep it |
|---|---|
| Assessment requests from authors who don't buy a package | [12 months], then deleted |
| Client project files and reports | [3 years] after the project ends |
| Account login details | Deleted when the project is finished |
| Invoices and payment records | As long as tax and accounting laws require, usually [5–7 years] |
| Marketing email list | Until you unsubscribe |
9. How we protect your information
We use reasonable technical and organisational measures to protect your information, including encrypted connections (HTTPS), password-protected accounts, limited access for team members who need it, and trusted service providers. No method of sending or storing data online is completely secure, so we can't guarantee absolute security. If a data breach affects your personal information, we will notify you and the relevant authorities where the law requires.
10. International transfers
We work with authors around the world, and our team and service providers may be in different countries from you. When your information moves across borders, we take steps to protect it, such as using providers with recognised safeguards like standard contractual clauses.
11. Your rights
Depending on where you live, you may have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is wrong or incomplete
- Ask us to delete your information
- Object to, or ask us to limit, how we use your information
- Ask us to send your information to you or another provider in a usable format
- Withdraw your consent at any time, for example to marketing emails or a testimonial
- Complain to your local data protection authority
To use any of these rights, email us at [contact email]. We'll reply within 30 days. We may need to confirm your identity first. We won't treat you differently for using your rights. We may need to keep some records, such as invoices, where the law requires it.
12. Children
Our services are for adults. We don't knowingly collect personal information from anyone under 18. If you believe a child has sent us their information, contact us and we'll delete it.
13. Links to other websites
Our website links to other sites, such as the sources on our Discovery Platforms page. We're not responsible for how those sites handle your information, so please read their privacy policies.
14. Changes to this policy
We may update this policy from time to time. When we do, we'll change the "Last updated" date at the top. If the changes are significant, we'll let current clients know by email.
15. Contact us
If you have any questions about this policy or your personal information, contact us:
- Email: [contact email]
- Business: [Registered business name], [business address]